For digital product sellers and support teams

Choose the next step
with the same evidence.

Practice separating what is verified from what still needs a decision. No customer records are used.

Try a complete free case

Support Decision Practice — 10 fictional cases

Cover illustration; this is a digital workbook, not physical paper cards.

Use alone or with another reviewer

Answer the same fictional case separately. Compare the facts and policy statements you relied on. These cases do not certify ability or decide real refund rights. Use your real purchase-time terms, platform rules and authority separately.

Take your reasoning with you

Save the chosen actions, fictional policy and example handoff as text. Manually save answers and your current case as JSON before closing, then load it in the same workbook and language. No input is sent or automatically saved.